Making Credit Unions Matter: Brand, Emotion, and the Future of Member Relevance
Learn how credit unions can stay relevant through brand, emotion, and digital strategy to build trust and stronger member relationships.
Michael Murdoch
Evolving Credit Union Marketing in a Commoditized Marketplace With Michael Murdoch
Michael Murdoch, VP of Marketing at University Credit Union, shares insights on how credit unions can build preference and loyalty in a commoditized marketplace where products and rates are often identical across competitors. He explores the importance of evolving from a transactional institution into a lifestyle brand, focusing on authentic marketing strategies that connect with members beyond just the products they offer. Tyler Lane hosts Michael as they discuss how credit unions can maintain their mission-driven values while achieving growth and performance.